Plumber Deception Bay FAQ
Plumber Deception Bay fields the same handful of questions on the phone every week, so we have gathered the answers here in one place. The full picture of what we do sits on the Deception Bay home page if you would rather start there.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
Answers are kept short on purpose. Anything needing more detail goes to a phone conversation, which is faster than a web page ever will be.
Pricing and Booking Questions
Money comes up before anything else, and rightly so. You will never wonder what the invoice will read, because the figure gets agreed on paper first.
Call (07) 3523 6428What does a plumbing job cost?
Every job gets a fixed quote before any work starts, so the figure you approve on paper is the same figure that lands on the invoice when the work is finished.
Do you charge just to look at a problem?
Diagnosis happens as part of the visit, so we trace the cause, put a written price in front of you, and you decide whether to go ahead before any work begins.
How do I pay for the work?
Card and EFTPOS work on site the moment the job is finished, so there is nothing to transfer later and no paperwork arriving in the mail weeks afterward to chase.
How far ahead should I book a job?
Ring (07) 3523 6428 and we will find the earliest sensible slot for your place, with urgent faults worked in ahead of planned jobs, so calling early in the week keeps your options widest.
Services and Licensing Questions
The licence and the service list get checked on just about every call. Here is where the boundaries sit.
Call (07) 3523 6428What plumbing work do you handle?
The work runs across four main groups, emergency plumbing, general plumbing, drainage and hot water, and each group takes in a wide range of services, from dripping taps to full tank changes.
Is gas work within your licence?
Yes, QBCC No: 15024607 covers plumbing, drainage and gasfitting together, so cooktop swaps and bayonet points sit inside the same licence as the water and drainage work we handle daily.
Should I repair or replace my hot water unit?
A young tank with a single fault usually repairs economically, while one well past its years costs less to replace than to keep patching, so we price both options and the choice stays yours.
Who looks after the street mains?
Unitywater looks after the public water mains and the sewer, the pipes on the property side of the connection belong to the owner, and that is where our work begins.
Emergency Questions and First Steps
A crisis at the wrong hour mostly comes down to the first five minutes. These answers cover what keeps the damage down before we arrive.
Call (07) 3523 6428A pipe has burst. What do I do first?
Shut the water off at the meter before anything else, then ring (07) 3523 6428, because stopping the flow is the whole job while you wait and the repair is ours once we arrive.
Can I leave an overflowing toilet overnight?
Leave the flush button alone, close the small shut-off beside the cistern if yours has one, and treat it as urgent, because wastewater sitting on a floor damages more with every hour.
I have no hot water. What can I check?
On a gas unit glance at the pilot, on an electric one check the switch at the unit, and a tank that is leaking should be isolated at its inlet straight away.
What should I do about a gas smell?
Leave the property before anything else and call once you are safely outside, because flicking switches or lighting flames near a gas leak is the one fault nobody should ever investigate alone.
Questions About Local Plumbing Conditions
This patch of Moreton Bay coastline shapes plumbing in ways the inland suburbs never see, and these are the factors residents ask about most often.
Call (07) 3523 6428Does the bay air affect my fittings?
Streets along the foreshore sit in salt-laden bay air that corrodes brass tap spindles, stop valves and tank bases, so outdoor fittings there seize years before similar parts on inland homes.
Do some homes here still run septic?
Unitywater's records list pockets of water-only lots in the older settlement, so those properties run tanks and absorption trenches, and a wet week overloads them into slow drains and soggy yard corners.
Does the wet ground make drainage harder?
Low coastal ground keeps water close beneath the surface here, and saturated soil slumps trenches and shifts pipe bedding, so below-ground repairs take longer than they would on dry, elevated blocks.
How do I book a plumber in Deception Bay?
Ring (07) 3523 6428 with a description of the fault and your address, and we will lock in the earliest sensible visit, offering same-day where we can for anything that cannot sit overnight.
